Return & Refund Policy

Please read our Return & Refund Policy carefully:

Return:

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at shirtactivestore@gmail.com. If your return is approved, we'll send you a return shipping label along with instructions on where and how to send the package. Please note that items returned without prior authorization will not be accepted.

You can always contact us for any return questions at shirtactivestore@gmail.com.

How can customers return your products?

• By mail

What is the restocking fee?

• No restocking fee

The product conditions that we allow for returns:

• New

Which Circumstances We Offer Return & Refund:

Wrong Product:

If you discover your order is flawed please contact us by mail: at shirtactivestore@gmail.com with photos of the wrong product, and we will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.

Exchange:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: shirtactivestore@gmail.com. We will process the free exchange.

Change Of Mind:

Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.

Cancel The Order:

We typically ship orders immediately. Therefore, if you wish to cancel your order, please contact us immediately. While we will make efforts to assist you, we cannot guarantee cancellation once the product has been shipped.

** All refunds will be issued after receiving the returned product and inspecting it is going to take up to 10 days to reflect in your checking account. Customer satisfaction is very important to us.

Non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

1. If you have not received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

Ship Returns To:

For further inquiries:
If you have any additional questions, please contact our customer service at:

Phone: (832)281-5799
Email: shirtactivestore@gmail.com