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Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items must be unopened in the original packaging or never used.
To start a return, contact us at shirtactive.support@gmail.com. Please email us for return authorization and instructions.
If your return is accepted, we’ll email you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at shirtactive.support@gmail.com.
Return Method
Your option to send us your return: By Mail
How do you get your return shipping label?
- We provide a free prepaid label (Download & Print).
Our Fees for Returns/Refunds (USA)
Damages and Issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. For defective products, return shipping is free ($0.00) and the restocking fee is $0.00.
We accept and will provide a prepaid return label if you contact us within 30 days of placing the order. Whether it’s change of mind, defective items or wrong item ordered, in any scenario as long as it’s within 30 days of receiving your order.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, place a new order for the desired item.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 7 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we approved your return, please contact us at shirtactive.support@gmail.com.
Contact Us
Trade Name: ShirtActive LLC
Business Name: ShirtActive
Website: https://shirtactive.com
Operated from Houston TX